Refund Policy

Refund Policy, Cancellation and Returns of Products

Cigar Stakes Inc wants you to be totally satisfied with the products that it provides to you so our general rule is that if you would like to cancel your order for products and return them you may do so at any point within 7 working days from the day after receiving them (enclosing a copy of your product order confirmation/receipt and your reasons for returning the product).

No returns will be accepted for alcohol and cigars due to the nature of these products except when the wrong products have been delivered.

If the product has been damaged, lost or stolen in transport and you purchased shipping insurance you should seek reimbursement from your insurance company.

If the product has been damaged, lost or stolen in transport but you have not purchased shipping insurance Cigar Stakes Inc cannot be held responsible for this damage.

Therefore Cigar Stakes Inc strongly recommends purchasing a insurance policy for transport of your purchased goods.

If you are only returning part of an order, no refund will be given in respect of the delivery charges.

If you requested additional services such as gift wrapping, priority shipping or engraving,
no refund will be given for the additional charges incurred by you for these services.

The cancellation policy detailed above will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.

You will be responsible for meeting the costs of returning products to us unless the products are faulty or we have provided substitute products (the original products ordered having become unavailable).

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